Last updated: January 2026. These terms apply to services provided by A-I Computer Solutions, LLC. We keep them plain, because they govern real work for real neighbors.
All repair work begins with a diagnostic (bench diagnostic from $45) and a written or verbal estimate. No repair work beyond the diagnostic is performed until you authorize the estimate. If a repair reveals additional problems not visible during diagnosis, we contact you for approval before proceeding — the price you approved is the price you pay unless you approve a change.
While we treat your data as a priority and take reasonable precautions during service, you are responsible for maintaining your own backup of important data whenever possible before service. Where a drive is failing, we will discuss recovery options before proceeding. A-I Computer Solutions, LLC is not liable for data loss except where caused by our negligence, and our liability in any case is limited to the amount paid for the service in question.
Replacement parts are warranted by their manufacturers under their own terms. Our workmanship (the labor we perform) carries a 30-day warranty: if the same failure recurs due to our work within 30 days of pickup, we will correct it at no labor charge. This warranty does not cover new, unrelated problems, damage from viruses reinfecting a machine through use, physical damage, or issues caused by third parties after pickup.
Payment is due in full at pickup unless other arrangements are made in advance. We accept cash, check, and major cards. Diagnostic fees are due even if you decline the repair — you're paying for the time and expertise that produced the diagnosis. Returned checks carry a fee as permitted by South Dakota law. Managed service agreement terms (scope, response times, billing) are defined in each client's individual agreement, which governs alongside these terms.
We notify you when your equipment is ready. Equipment not picked up within 90 days of our completion notice — after reasonable attempts to contact you at the phone number and email provided — is considered abandoned and may be recycled, resold to recover unpaid service costs, or otherwise disposed of. Storage of equipment at our shop is at the owner's risk after the completion notice date.
On-site visits are billed at the rate quoted when scheduled ($95/hour, one-hour minimum in Watertown; quoted mileage outside Watertown). Remote sessions require your active participation — you start the session and may end it at any time. We are not responsible for pre-existing conditions discovered during on-site or remote work, and we will always tell you what we find.
We install and configure software for which you hold a valid license. We do not install unlicensed software, bypass activation, or crack licensing — please don't ask us to. Where a license has been lost, we can often help you recover it legitimately.
The content of this website is provided for general information. Prices shown are guidelines ("from" and typical ranges) and actual quotes are provided per job. Nothing on this site creates a service agreement — that happens when you authorize an estimate or sign a support contract.
These terms are governed by the laws of the State of South Dakota. Any dispute arising from our services will be handled in the courts of Codington County, South Dakota.
Questions about these terms: A-I Computer Solutions, LLC, 25 5th Street NE, Watertown, SD 57201 · 605-753-1337 · info@aicomputersolutions.us.